Complaint Guidelines

If you have any concerns or complaints regarding the services provided by Eblex or free spins not on GamStop listed on our site, we’re here to help. Please follow the guidelines below to ensure your complaint is handled promptly and efficiently.

How to File a Complaint

We take complaints seriously and aim to address all issues raised by our users. To ensure that your complaint is resolved swiftly, please follow these steps:

  • Step 1: Clearly describe the nature of your complaint. Provide any relevant details such as the casino in question, the bonus or free spins offer, and the issue you encountered.
  • Step 2: Include any supporting evidence. This can include screenshots, emails, or any correspondence that relates to the complaint.
  • Step 3: Send your complaint to [email protected]. We will acknowledge receipt of your complaint within 48 hours.
  • Step 4: We will review your complaint and respond with a resolution or next steps within 7-10 business days.

What We Will Do

Upon receiving your complaint, we will take the following actions:

  • Carefully review your complaint and gather all necessary information to understand the situation fully.
  • Investigate the issue thoroughly, including verifying any details related to the casino’s offer or the services provided on our website.
  • Provide you with a clear response, detailing the outcome of our investigation and the actions we will take to resolve the issue.
  • Validate that any necessary corrections or updates are made to our site or processes to prevent future issues.

Types of Complaints We Handle

We handle complaints related to the following areas:

  • Casino Promotions: Issues with free spins or no deposit bonuses offered by non GamStop sites.
  • Casino Listings: If you believe a casino listed on our site does not meet our standards for security, fairness, or responsible gambling.
  • Customer Service Issues: If you encounter difficulties contacting the casinos or using their services.
  • Website Errors: Any technical problems you encounter on our website, including broken links or inaccuracies in the content we provide.
  • Responsible Gambling: Concerns regarding the safety and fairness of the casinos listed, or if you believe the site may be promoting irresponsible gambling behaviour.

What We Cannot Do

While we take all complaints seriously, there are certain things we cannot address:

  • Complaints Directly Related to Casino Operations: We cannot resolve disputes between users and casinos regarding game outcomes, withdrawal issues, or other gambling-related matters. In such cases, you should contact the casino directly.
  • General Gambling Issues: If your complaint relates to personal gambling habits or problems with gambling behaviour, we encourage you to search for support from responsible gambling organizations or counsellors.

How We Protect Your Privacy

Your privacy is very important to us. Any information you share as part of your complaint will be handled with care and in accordance with our privacy policy. We will not disclose your personal information to third parties without your consent, except where required by law.

Contact Us

If you have any questions about this process or need assistance with filing your complaint, please feel free to reach out to us at [email protected]. We are committed to providing the best service and ensuring your concerns are addressed.